On the 20th January 2020 we will be introducing KeyedIn Support Fresh Chat to all Keyedin Administrators.
Fresh Chat will allow you to engage with an online KeyedIn Projects Support Analyst directly via a live chat session to help resolve your questions and queries in a quick fire way.
The Fresh Chat trial will be available up until 02/02/2020.
During this trial period we will be reaching out to you to gather your feedback.
How to use Fresh Chat
The Fresh Chat feature can be accessed by clicking on the chat icon in the bottom right corner of the KeyedIn Support Freshdesk portal but please note you must be logged into the FreshDesk Portal to use this tool.
Selecting the Fresh Chat Icon will open a live chat session window where you will be able to interact with an available Agent.
The Chat session will show the Agent name so you are aware of who you are interacting with.
Please also note the Fresh Chat feature will always keep your entire chat history and will not be cleared out when you next open the chat session. The benefits are to allow you to look at the chat history and refer back to any questions/queries you may have asked in the past.
If an Agent cannot resolve your query via Fresh Chat a ticket will be opened and the chat history will be transferred to a FreshDesk ticket.
When a ticket has been created you will see the ticket number within the Chat window and further communication with the Agent will be continued via the ticket.