KeyedIn Business Continuity Plan Update - Covid-19 (April 2020)

KeyedIn continues to monitor the operational, financial and economic impact of Covid-19. KeyedIn also understands potential concerns regarding business continuity and the provision and support of the KeyedIn Projects application under current social distancing restrictions. KeyedIn has taken and will continue to take steps, in an effort to mitigate concerns, with advice provided to all of our employees. KeyedIn has engaged our Business Continuity plan. This includes temporarily closing our offices in USA, UK, and Ireland with all employees now working from home. Our Data centers continue to be manned on a reduced personnel basis, with fixed team rotas to minimise cross team infection.

Further, all KeyedIn business travel has been cancelled and events such as our annual user group are being rearranged as virtual events.  These measures are interim in nature, and we will update them regularly based on the latest advisories from the World Health Organization, Department of Health and Human Services (US), Public Health England or other government entities. 

As a global organisation our data is stored in cloud services allowing KeyedIn to maintain business continuity through the use of secure portals and VPNs for remote workers. The critical services we provide have staff redundancy built-in to take care of illnesses and other absences and includes the support, management and provision of the KeyedIn Projects application. All employees are able to perform business-as-usual activities using KeyedIn issued corporate laptops and mobile phones. Where deemed necessary, KeyedIn may carry out a risk assessment on an employee’s temporary work environment, e.g. an employee’s home office to assess suitability and to ensure that client data remains secure at all times.

We, at KeyedIn, would like to convey to our customers and partners that our operations are able to continue, and at present are largely unaffected financially by the Covid-19 outbreak. This is due to the nature of the industry that we work in allowing on-mass remote working for both our own employees and that of many of our clients.  We have a diverse client base that shields KeyedIn to a large extent against industry specific shocks.  KeyedIn also continues to support businesses and organizations that are considered essential service providers during this crisis. These essential businesses include both private and public sector healthcare institutions/providers and governmental organizations.

In addition to our usual procedures, KeyedIn has undertaken precautionary financial scenario modelling to assess worst case scenarios such as a “lockdown” globally for several months, or downward pressure on existing client base due to a global recession. As a result of such modelling, the Global KeyedIn Executive Management team are confident they have considered the appropriate actions and put in place reasonable contingency action plans should a worst case scenario happen. In short, we are confident that we, as an organization, can and will continue to operate and service customer commitments in this challenging environment.

We will keep you updated as the situation changes but feel free to reach out to us if you have any questions or concerns.

We hope you and your families stay safe.