Updated 20th January 2023

*Update* The following article has been updated following the release of the KeyedIn Projects Mobile v2.8.9 on 3rd October 2022 and a revised service change schedule.

We are delighted to announce that we are moving our service from the KeyedInProjects domains to KeyedInEnterprise and dropping the v6 subdomain.    The old domain will be replaced with a landing page on 27th March 2023 informing users that the service’s web address has changed.

This change will only affect the web portal and the mobile app. URLs for existing APIs will remain unchanged avoiding any need to re-engineer existing integrations.

The web portal URLs will change as follows

Current URL









For most users there will be little change, both web portal domains are currently available in each region, and the current URLs will continue to be available until 27th March 2023.  We encourage our users to update their web browser bookmarks to use the new domain name as soon as possible.  

When adopting the new domain KeyedIn Administrators should check the url specified in the 'Email Log In URL' attribute on the Notifications Settings page.  This should be updated to reflect the new KeyedIn Enterprise domain. This attribute is often changed when Single Sign On is being used.

Mobile Application users must upgrade to KeyedIn Projects Mobile v2.8.9 (released 3rd October 2022). On first use users must log into the app re-selecting the server appropriate for their region which does not have ‘Legacy’ in brackets as part of its name (the ‘Legacy’ servers use the old KeyedInProjects domains).  Mobile app users using Single Sign-On must wait until their IT department has reconfigured their SSO before moving away from the ‘Legacy’ servers.

Clients using Single Sign-On (SSO) will need to adjust their Identity Provider’s (IdP) configuration to use the new URLs. Over the coming weeks we will contact our SSO clients with details of the required configuration changes, see attached document.

In addition to the web portal domain change, on Wednesday March 8th the email address used to send notifications and reports from the service will change to reflect the new domain names.

The following table contains the new email addresses.  It may be necessary to adjust your safe senders list.  An announcement will be added to the log on page closer to the time of the change.

Service Region

Email address








Should you have any questions regarding these changes please raise a support ticket.

Best regards

KeyedIn Infrastructure Team